Overview
Are you a healthcare professional looking to advance your career in the hearing care industry with a dynamic company or looking for a new career opportunity? We’re seeking an individual who is exceptional, personable and naturally friendly, detail oriented, bright and inquisitive, and an excellent communicator. This position requires flexibility with duties, combining traditional administrative duties (like data entry, scheduling, and communication) with specialized technical responsibilities (such as equipment maintenance, troubleshooting hearing devices/cell phones and inventory management). The Patient Care Coordinator may be the first point of contact for patients and a critical part of the patient life cycle.
Some Responsibilities include:
- Greeting patients, answering the phones, and scheduling appointments
- Tracks orders to confirm that all equipment arrives in a timely manner ready for the patient fitting appointment
- Checks in all hearing aid orders, repairs and ear molds when they arrive to confirm that the correct equipment has been received for each patient
- Completing administrative processing and electronic recordkeeping
- Troubleshoot and clean hearing aids
- Troubleshoot hearing aids and accessories/cell phones
Qualifications:
- High School diploma/GED or some college preferred
- Experience working in a healthcare office preferred
- Must be able to organize time and prioritize numerous duties within strict deadlines
- Must interact with patients in a caring and respectful manner
- Excellent customer service skills
Why Should You Apply:
- You’re passionate and want to make a difference in people’s lives
- Excellent work environment
- Hands-on training provided to set you up for success
- Excited about the hearing care space and interested to advance your career
- You can interact with wonderful patients!